Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you place an order, contact us by email, fill out a form, or sign up for our mailing list. This may include your name, email address, phone number, order history, and any other information you choose to share.

When you visit our website, we also automatically collect certain technical information through cookies and analytics tools, including your IP address, browser type, pages visited, and referring URL. This data is used to improve site performance and user experience.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill online food and beverage orders placed through our website
• Respond to your inquiries and communicate with you about our services
• Send you promotional communications you have opted into (you can unsubscribe at any time)
• Display business hours, reviews, and location information on our website
• Analyze website usage to improve our digital presence and customer experience

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who perform services on our behalf — such as our point-of-sale provider (ToastTab), online ordering platform, payment processors, and email communication tools — under strict confidentiality obligations.
• Google Maps and related servicesto display our business location and hours. Google's use of your data is governed by Google's own privacy policy.
• Legal requirements when required by law, court order, or government authority.

4. Third-Party Services

Our website may include links to or integrations with third-party services:

• ToastTab — online ordering and payment processing. See ToastTab's Privacy Policy.
• OpenTable — reservation booking (Chelsea). See OpenTable's Privacy Policy.
• Google Maps / Google Business Profile— for displaying business hours and location information. Google's use of data is governed by Google's Privacy Policy.
• Instagram & Facebook — social media links. governed by their respective privacy policies.

5. Cookies

Our website uses cookies to distinguish your browsing session, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain site functionality.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order and transaction data is retained per applicable financial regulations.

7. Your Rights

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@kushalasip.coffee.

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

Kushala Sip Coffee House · Chelsea & Stoneham, MA

• Chelsea: (617) 466-1536 · 140 Pearl St #1, Chelsea, MA 02150
• Stoneham: (781) 971-7195 · 335 Main Street, Suite 101, Stoneham, MA 02180
• Email: info@kushalasip.coffee